Shipping & Returns
How long will it take to receive my order?
Each piece of our jewelry is created by hand by the artist Sheinata Carn-Hall. The jewelry designs that are featured on our website have already been completed by Sheinata. This allows our customers to have a one of a kind item without the wait. Items ordered are shipped the next business day. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
How do I check on the status of an order?
To check the status of an order please feel free to contact by phone or email. We will provide the tracking number and estimated date of delivery.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
Easy Returns & Exchanges
How do I make a return?
All items that you wish to return contact me within 14 days of delivery. Items must be returned within 30 days of the original purchase date given on the invoice enclosed with your order. There is a 10% restocking fee for all items returned. No returns are accepted after 30 days of the purchase date. All items returned must be in the original condition when purchased. If not Reflections African Jewelry, LLC will not be able to accept the return. Returns received without a copy of the original invoice will slow down your return, may cause confusion or cost a fee. So please make sure to include paperwork in the return and to package items properly so they won’t be damaged while being shipped for return. Mail all returns to the address listed below.
How long will it take to receive a refund?
Please allow 7-14 business days for a refund for returned items to post on your credit/debit account. We will notify you via email with an estimated date.
Reflections African Jewelry LLC
540 Laurel Ridge Road
North Charleston, SC 29418
What to do if something is damaged?
If jewelry is damaged when your receive your order our company must be notified within 24 hrs. of receiving your merchandise. Otherwise we will not be able to help with the claim in an efficient manner. Do not discard the original shipping and packaging. Do not return damaged items without notifying us first to obtain instructions. Do note any damage done to the exterior of the box on the invoice received in the package and highlight all damaged items.